Customer Testimonials

Were polite on the phone, however, they up-charged a vehicle above MSRP by almost 4 grand. This was not disclosed on their website which does not follow FTC guidelines. Left a bad impression.

Easy to work with for recalls.

Great repair experience.

The service department staff was very nice and professional. I was given shuttle service so I didn’t have to wait there. They even explained a feature on my car that wasn’t part of the repair.

Yolanda was an absolute pleasure to work with. Professional, knowledgeable and a very caring person. I hope Gary Force knows what those qualities mean in public service staff. I hope she receives the acknowledgements she deserves. I will be back for all my Honda needs.

Great service team. They keep you well informed throughout the process of the work being completed on your vehicle.

Reese is the best!!! No pressure sales but willing to do the work.

Had a little mix up with my key but Aaron was super nice and professional and got it taken care of. During my work on the recall , Aaron text with updates to when the work would be done. Very pleased.

I have a very pleasant visit every time that I get my oil changed. The only drawback that I see is the time that it takes even when you have an Appointment.

Tricia always takes good care of me and my car.

Most serious safety problem was fixed. Computer maintenance system was down so minor problem was not resolved.

Kim and her team arranged for and performed an oil change and tire rotation.

Everything was fantastic!

They put market adjustments on their vehicles without disclosing that information on their website. This is an illegal practice under the FTC.

Stephanie was right on it. She took good care of me and my truck. The service was completed in a timely manner.

Don't call and ask a general question. Very rude. Kind of made me feel silly for calling.

Great people. Richard is easy to work with and doesn’t do pressure sales. Great service here also.

Dealership was very professional and explained all of our options clearly

I haven’t had two recalls on my van and both times Gary Force has taken care of my vehicle in a quick and efficient way.

Yolanda was great and very responsive. Quick service and easy to work with.

Very good service and fast thanks

Very professional staff and job completed much earlier than anticipated.

They were nice and friendly. Work on car was done in the time frame that I was given.

We went in to check if we could get a CRV and they were out of our budget. So our sales person, Kathy Jo suggested a 2026 GMC model. Our goal of going smaller and a lower car payment was met. We were able to get the financing we wanted with an amazing interest rate. We were able to secure additional warranty coverage. We felt like it was a good win for us. We were very happy that we were heard with all the concerns we had. I would highly recommend Gary Force Honda to anyone looking.

Wait time was long but other then that great

Good service and good people highly recommended

Shawna was helpful and the service for my Honda was great.

From the management team to the sales team, to the finance manager, Gary Force Honda has been excellent to deal with. They gave us a fair price on our trade in and a great price on a new van. Thank you for making our vehicle purchase a great experience

Great place to work with.

Very good, everyone was very polite and personable.

Friendly, knowledgeable and courteous were the people that I encountered at the Honda dealership. Great product

Gary Force Honda has taken great care of my cars for the last two decades! My car was just in for service because it had reached 36,000 miles. I dropped it off the night before for an 8:00 appointment. It was ready by 10:30 that morning. Not only are they quick, everyone is friendly, polite and professional! I highly recommend this dealership for their customer service.

Great and prompt service. I called in for a car that I saw on auto trader and they helped me every step of the way. They sent a driver for me, had consistent communication for any issues that arose, and overall had great customer service. Glad they had the car I wanted, and their lot was big so there was plenty to chose from! I would definitely recommend this dealership to anyone that is looking for a car. Shout out to my salesperson Chris Shelton!

I wish I had the name, but the associate that waited on me was exceptional. She was informative and respectful. Very good customer service.

I've been waiting to do this to see if my opinion would change but I just can't help but feel that I was done a disservice at this dealership. The previous dealership let me take the car for a drive on the honor system and this dealership had me just drive around the block. That doesnt give you a good idea of a vehicle. I was told this was the baseline model but not given any particulars. This car doesnt have android auto, no satellite capabilities, so no way to see maps. There is no glare shield on ... Read More

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Google - Oct 30, 2026

I've been waiting to do this to see if my opinion would change but I just can't help but feel that I was done a disservice at this dealership. The previous dealership let me take the car for a drive on the honor system and this dealership had me just drive around the block. That doesnt give you a good idea of a vehicle. I was told this was the baseline model but not given any particulars. This car doesnt have android auto, no satellite capabilities, so no way to see maps. There is no glare shield on the screen so half the time I can't even see what is in the backup camera. I asked about the tires and was told that they'd been checked and were deemed ok, but the other dealership had put new tires on their vehicles. I was just so worried about the payment that I didnt ask the right questions. They seemed so willing to get me to my price point, I ignored what was nagging at me. There are a few things that I like about this vehicle but more that I dont. I have never gone car shopping alone before and I feel like I was somewhat pressured into staying at their dealership. I'm not sure that I would go back there, or recommend, but I will say the finance guy was very nice to me, and did explain things to me, answering all my questions. But I think that there was way too much vagueness about the vehicle, and maybe the young salesman - wearing shorts at work? - didnt know all of it but also, I wasn't even shown how to do anything on the car. I had to guess at where the lever was to open the gas tank and I still dont know how to do quite a bit on the car. I've been using google as I need to, trying to figure out how things work. I'm still hoping I made a good choice and that even without the gas mileage i'm used to, I come to appreciate the car I got.

The wait was over an hour for an oil change and I had an appointment

I do not like the fact that the wait time for simply having oil change & rotating tires was nearly 2 hours! Each time is a lengthy wait. And, yes, I am aware you offer a shuffle service & have used in the past.

Our family is a Honda family and always have our Hondas serviced in Louisville with no issues. With my child attending WKU, her car needed servicing, so I called this dealership and explained the issue and was given an appointment. When my she arrived, she was treated very rudely and told it would be hours to wait due to lunches. The employee told her the appointment was made incorrectly as if it was our fault, even though the situation was explained when making the appointment by her dad. Complete waste of time and unbelievably rude. Send your students somewhere else ... Read More

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Google - Sep 11, 2026

Our family is a Honda family and always have our Hondas serviced in Louisville with no issues. With my child attending WKU, her car needed servicing, so I called this dealership and explained the issue and was given an appointment. When my she arrived, she was treated very rudely and told it would be hours to wait due to lunches. The employee told her the appointment was made incorrectly as if it was our fault, even though the situation was explained when making the appointment by her dad. Complete waste of time and unbelievably rude. Send your students somewhere else if you are wanting them to be in good hands when away from home!

We have done a lot of business with them thought they took care of there customers but there about the dollar did not do what they said after we bought the vehicle want be back

I had an appointment at 10:30 am for a diagnostic test. I was there until 1:30pm. No one updated me about what was going on. I had to go ask. The lady who waited on me was very nice, but it took entirely way too long

Called about a vehicle they had in inventory. I waited 4 days for a response before calling again. I was sent straight to voicemail again. They can keep the car.

Not sure how the Sales Dept is because I went yesterday evening and they were closed, they close at 5 today are closing early on Monday. I guess the economy is better than I realized.

Just bought a used vehicle there for 11,000 I don’t mind 165,000 miles but I did not know you cannot drive it in the rain cause it will die if shorts out in the rain so something is electronically wrong with it that they did not find whatever they were supposed to inspect it or they sent the batteries this week suddenly didn’t expect either so not happy

Keep getting texts saying my car is ready. I DONT HAVE A CAR THERE.

Once again a terrible experience with the service department at Gary Force Honda. We made an appointment for 8:00 AM to get 4 new tires. They confirmed all 4 tires were in stock when we made the appointment. They started the work. They put 3 tires on and realized they don’t have all 4 tires. They have sold the 4th tire to someone else. They are now waiting for a delivery for the 4th tire and can’t give me an ETA. I have been here for four hours with no answer. This is the last time I’ll give them my money. I’... Read More

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Google - May 12, 2026

Once again a terrible experience with the service department at Gary Force Honda. We made an appointment for 8:00 AM to get 4 new tires. They confirmed all 4 tires were in stock when we made the appointment. They started the work. They put 3 tires on and realized they don’t have all 4 tires. They have sold the 4th tire to someone else. They are now waiting for a delivery for the 4th tire and can’t give me an ETA. I have been here for four hours with no answer. This is the last time I’ll give them my money. I’ve been disappointed before, but this is a new level.

Very unprofessional service manager & overall terrible experience. Would stay far away from these guys

My service was fine but when I received my bill and saw that I was charged $60 for an air filter and $40 for the labor I was beyond surprised. I understand that you need to have mark ups but $250 for an oil Change and tire rotation and filter is excessive. Sadly after years of using you all I think I will go elsewhere.

Yolanda was impatient and rude 😒 only getting 2 stars because the service was fast

It was awful. We went in and paid cash. The sales manager took our 23 thousand dollars and left the room to go court it and then came back saying it was 300 short. Immediately started saying how long he has worked there and he does not steal. No one said anything about theft. We hand counted money again and again it was short 300. He became defensive and I knew then what he done. I would never buypanother vehicle from them. Be very aware, especially if paying cash. The sales rep was great tho. Just be aware and never let anyone leave ... Read More

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Google - Mar 14, 2026

It was awful. We went in and paid cash. The sales manager took our 23 thousand dollars and left the room to go court it and then came back saying it was 300 short. Immediately started saying how long he has worked there and he does not steal. No one said anything about theft. We hand counted money again and again it was short 300. He became defensive and I knew then what he done. I would never buypanother vehicle from them. Be very aware, especially if paying cash. The sales rep was great tho. Just be aware and never let anyone leave the room with your money. He also stated that he never done that but did that day. Hmmm makes you wonder why he did with us. I believe some bigotry was taking place also.

Not a good experience! First of all our vehicle is a 3rd car for us, very low miles but after texts, postcards etc we called to schedule service and a lady was plain rude- yelled don’t call unless the light is on! (Our first experience with service!) Well at 1 year the light came on- we went to drop the vehicle Saturday and was a nightmare trying to figure out where to go! No one provided guidance when the appt was made! Then when it was done was told incorrectly where it was - husband got soaking wet as it ... Read More

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Google - Mar 10, 2026

Not a good experience! First of all our vehicle is a 3rd car for us, very low miles but after texts, postcards etc we called to schedule service and a lady was plain rude- yelled don’t call unless the light is on! (Our first experience with service!) Well at 1 year the light came on- we went to drop the vehicle Saturday and was a nightmare trying to figure out where to go! No one provided guidance when the appt was made! Then when it was done was told incorrectly where it was - husband got soaking wet as it was STORMING outside!! And to top it off they failed to reset the maintenance light! We will not be back and my husband wants to sell the Honda! (And the hubby is now sick, I’m sure getting soaked thru his clothes did not help!)

Worst car service

Horrible customer service & lack of communication. My husband sat there for two extra hours because no one communicated with him that our vehicle was done.

I 10/10 DO NOT RECOMMEND GARY FORCE HONDA!! I bought a used 2022 GMC Sierra 1500 from them on December 10th 2025. I was told the truck was not serviced yet but to drive my trade in home that they’ll call me when my truck was ready. (Should have been a red flag) I picked up my truck on December 11th after it went through service. I never received a used car inspection report on the truck after asking for it. They had ordered two front tires that would take a few days to come in. (All four tires were chopped and not ... Read More

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Google - Feb 4, 2026

I 10/10 DO NOT RECOMMEND GARY FORCE HONDA!! I bought a used 2022 GMC Sierra 1500 from them on December 10th 2025. I was told the truck was not serviced yet but to drive my trade in home that they’ll call me when my truck was ready. (Should have been a red flag) I picked up my truck on December 11th after it went through service. I never received a used car inspection report on the truck after asking for it. They had ordered two front tires that would take a few days to come in. (All four tires were chopped and not safe to be driven on the highway) After going back and fourth with them they agreed to replace the rear tires. On December 15th, my truck popped a CEL for P0299 with a message that said reduced engine power. Gary Force took the truck to Campbell Chevy to fix the issue since there was a TSB on it. Campbell replaced a baffle on the turbo. On January 31st, the same CEL code and message popped up. Gary Force sent the truck back to Campbell and today I was informed that the truck needs a new turbo. $1928. I had bought an extended warrenty through Gary Force but it’s not covered. Kim is the most disrespectful service advisor I’ve ever had. She constantly hands up on me. Josh & Kyle in service has been very helpful. After owning the truck for 56 days, it’s been in the shop 10 total days Mind you the truck shouldn’t be driven with a bad turbo. It can cause more damage to the truck

The salesman was great. Everything else was terrible. Purchased a used car with many issues, then had to go under on a loan to get a new car from trading in the said car with issues. I really like Honda but I will not go to this dealership anymore. I purchased 3 cars from this dealership and regret giving them my business. Not the salesman’s fault.

Took vehicle in for HVAC issue. Car only blowing heat on driver side. Cold air on the passengers side. Car is still not fixed and They left the glove box tore apart and laying in back seat. Also gave me a a ridiculous quote of $1300 to flush the radiator and heater core!

Went in for an oil change and to have some recall work done. I booked an appointment at the suggested time so a technician would be sure to be there to finish this work, or so they said. I live 90 miles away so I had to take time off work to bring my car in only to be told after hours of waiting they couldn't finish it and to make another appointment. Don't feel like they valued my time and the trouble i took to give them business.

I went in for an oil change. I was told I owed $388. They did not ask me if I wanted other services like, air filter change, or transmission fluid which costed $220. NOT HAPPY!!!

Gary Force sold me a car six months ago and I am already out $6000 in maintenance that the warranty they sold me conveniently did not cover. I would not recommend them to anyone.

Do not buy honda not reliable anymore. Always has issue with sound issue, auto start idle stop issue, and they will charge significantly just to get it fixed.

The service department are very friendly and prompt. With my visit, I was led to believe that Honda had a recall on the 2018 Ridgeline truck for a faulty torque converter. When I bright it in, I was told the code did not come up for that recall and they gave me an option that would not fix it but prolong it. I was charged a $97 fee which I understand, however had I known before I came that it wasn’t a recall, I would have not made the appointment

I had a 3:00 appointment for an oil change. I got there about 10 minutes early and was that they were running behind. An hour and 20 minutes later I was told I was ready to go on to find out that an update was performed on my truck that I didn’t want without letting me know. I had already declined the update the on my previous service. It was for the auto stop in which I installed a module to bypass. I was concerned the update would mess it up. Luckily it did not do anything to it. I feel much ... Read More

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Google - Oct 28, 2025

I had a 3:00 appointment for an oil change. I got there about 10 minutes early and was that they were running behind. An hour and 20 minutes later I was told I was ready to go on to find out that an update was performed on my truck that I didn’t want without letting me know. I had already declined the update the on my previous service. It was for the auto stop in which I installed a module to bypass. I was concerned the update would mess it up. Luckily it did not do anything to it. I feel much better communication have perused…

They did diagnostic on my honda pilot and couldn't find anything and charged me 95.00 to reset the computer. Whatever they did the next day the engine idled extremely rough and kept stalling out even at 55mph and every warning light came on on my dashboard. I made it to an autozone and asked them to read computer and received a printed copy of error codes and then asked them to reset the computer which turns out they did a complete reset of it for no charge and I've had no issues since. I don't know what Gary ... Read More

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Google - Oct 20, 2025

They did diagnostic on my honda pilot and couldn't find anything and charged me 95.00 to reset the computer. Whatever they did the next day the engine idled extremely rough and kept stalling out even at 55mph and every warning light came on on my dashboard. I made it to an autozone and asked them to read computer and received a printed copy of error codes and then asked them to reset the computer which turns out they did a complete reset of it for no charge and I've had no issues since. I don't know what Gary force did when they reset the computer because autozone was given option to clear individual error codes or a complete reset. I don't trust the honda dealership did a complete reset like autozone did. It's outrageous that Gary force charged me 95.00 after not finding anything wrong and then had major errors and then autozone did a complete reset for free. I will never take my car back to Gary force again. I will take my car to B&B Tire for all repairs because they do not charge a mandatory 95.00 diagnostic fee and run free diagnosticss to diagnose the problem to give you an free estimate up front

Only took 1 1/2 hours for oil change and tire rotation which is the quickest of the 4 I’ve had done with an appointment when my maintenance package is done I will be looking for some where else to get my maintenance done it has taken 2 1/2 hours

Arrived at 10:15 (no appointment) the guy didn’t introduce himself ( I tend to appreciate knowing names) he said an hour and a half. Understand, I’ll check out the new waiting room, and review some work related videos. Hour and a half came and went…no word ,no update(that’s another thing I would appreciate) Finally at a little past the 2hr mark I got his attention to check on my car….10-15minutes later he calls my name. He didn’t mention anything about the extended time or show any appreciation for my patience. Anyway $80 bucks for an ... Read More

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Google - Oct 5, 2025

Arrived at 10:15 (no appointment) the guy didn’t introduce himself ( I tend to appreciate knowing names) he said an hour and a half. Understand, I’ll check out the new waiting room, and review some work related videos. Hour and a half came and went…no word ,no update(that’s another thing I would appreciate) Finally at a little past the 2hr mark I got his attention to check on my car….10-15minutes later he calls my name. He didn’t mention anything about the extended time or show any appreciation for my patience. Anyway $80 bucks for an oil change and tire rotation (which is free/ bought my tires from GFH) really isn’t the service I’ve had before. Customer service was lacking.

Service: oil change. Charged for a tire rotation on top of my only requested service of oil change. They did not reset my sensors for oil life or tire tpm. So half way home I had 2 car alerts pop up!

Outrageous prices. I paid over $1000 for an oil change, 4 spark plugs and 2 tires

Took a long time for Shuttle to drop, just had to call a friend for a ride

I do not recommend this business in any capacity. I’ve reluctantly relied on them for vehicle maintenance for around 8 years and somehow they can never quite fix it right. Buying a vehicle from this business is also a stress. They will lowball you a trade-in value. The extended warranty is useless. The people are very nice, they’re more than happy to deliver bad news to you as kindly as they can and not offer any useful advice beyond that.

They may be great for in person sales, no idea, but BEWARE of using their online business. Don’t trust the quoted price or use modern technology! I had an entire exchange (will include screenshots) with an online salesman, was quoted a price for a specific stock number that wasn’t yet listed on website, and thought the deal was made (again read the screenshots). Called to make deposit in the morning as instructed. Was told “no need since I would be there that morning and that they were pulling the keys”… Was called while on my way to dealership ... Read More

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Google - Sep 1, 2025

They may be great for in person sales, no idea, but BEWARE of using their online business. Don’t trust the quoted price or use modern technology! I had an entire exchange (will include screenshots) with an online salesman, was quoted a price for a specific stock number that wasn’t yet listed on website, and thought the deal was made (again read the screenshots). Called to make deposit in the morning as instructed. Was told “no need since I would be there that morning and that they were pulling the keys”… Was called while on my way to dealership from an hour away and told that I was simply “QUOTED THE WRONG PRICE” from the online salesman and it’s actually nearly $6000 higher. Their reasoning? “Well, people make mistakes.” Also told I was apparently wrong for thinking that reputable companies have to stand behind their “mistakes”. Nope. They “messed up” and just a “yeah, sorry about that. We’d be happy to sell it to ya for $6K more, tho. No less.” DO NOT TRUST THEIR ONLINE OR TEXT/EMAIL QUOTES. Either total “bait and switch” online tactics or they are just behind the digital age. A business has to stand behind their mistakes or how can you trust them at all, especially with such HUGE purchases? (AND fyi…there’s A LOT of dealerships a few keystrokes away these days. You can definitely find a better deal. CarGurus has a lot of their vehicles as way overpriced. Look elsewhere.)

I brought my car in for an oil change and tire rotation last week. Before the service, the vehicle was running 100% fine with zero electrical issues. However, immediately after picking it up, the car started having trouble starting, and I’ve had to jump-start it multiple times. When I checked under the hood, I found that the positive battery terminal was left loose, and there was a heavy green corrosive buildup on it that wasn't properly addressed. Even though my inspection paperwork claimed the battery was in good condition, these starting issues began right after leaving the shop. Very ... Read More

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Google - Aug 30, 2025

I brought my car in for an oil change and tire rotation last week. Before the service, the vehicle was running 100% fine with zero electrical issues. However, immediately after picking it up, the car started having trouble starting, and I’ve had to jump-start it multiple times. When I checked under the hood, I found that the positive battery terminal was left loose, and there was a heavy green corrosive buildup on it that wasn't properly addressed. Even though my inspection paperwork claimed the battery was in good condition, these starting issues began right after leaving the shop. Very disappointed with the quality of service and attention to detail.

Failed to order Honda brake rotors and wouldn't have until Tuesday. Must return to Danville Sunday. Cancel brake job. Will get done at Don Jacobs- Lexington.

Ridiculously expensive I felt like they only half did the job I was paying full price for. The employees seem smug especially the gentleman that was helping me.

Parts department ordered wrong color for my Acura, although the vin number clearly states the exact color. No apology……

I took my Honda Pilot for a recall notice for brake pedal. The process was supposed to take 1hr according to the notice. I was there for 2.5 hours and had to ask to see if my car was ready. Very poor customer service and I purchased my car from them.

Told me I needed a new turbo for my car. The part costs $1700.. I took it to them to diagnose it and that’s what they said.. I went home and called my brother. We borrowed a high end scanner from a friend and fixed it.. so there goes that.. nothing was even wrong with the turbo.

Traveled almost 2 hours to get to dealership for an error code on car. Service advisor was rude and non-knowledgeable to not recommend service.

It’s a shame, you spend $33,000 on a brand new car, you need a new tire within 3 months and it’s not warrantied. I asked why, she said we can’t warranty the tire because we don’t make it and then tells me the new one will be warrantied??? How does that work? Did you make the new one? If it’s a manufactures warranty then I should have received a manufacturer’s warranty on all four tires when I purchased my car as they were brand new.

I waited 1.5 hours for my car to have an oil change and a tire rotation. I had an appointment. I finally went to inquire why it was taking so long and interesting enough my car was ready. Everyone was very nice but things aren't run very efficiently.

Anytime I need anything I go to Freddie Williams He exactly. And Josh Butler for help me Yesterday very happy customer. The other hand service dept. name advisor Stephanie is very hateful very rude and does not like to help her customers. These is the 2 nd time I been there and does not help like she suppose to. So if anyone ask me about the service dept I tell them don’t let Stephanie help you at all. I will tell them how my experience there was.